Hi, We recently updated the NOW TV app on the macbook pro (to V3), and now we can't play anything from NOWTV on our TV. The film shows up fine when watching on the laptop, but once the screen is mirrored, the whole film screen turns grey. Sound is still there, but no video, just a grey screen. Help with the new Sky Go app, including how to set up Sky Go, watch Sky Go, fix a problem or manage devices and settings. Connect your Mac to the same Wi-Fi network as your Apple TV or AirPlay 2-compatible smart TV. On your Mac, click in the menu bar at the top of your screen. If you don't see, go to Apple menu System Preferences Displays, then select 'Show mirroring options in the menu bar when available.' Choose your Apple TV or AirPlay 2-compatible smart TV.
Get started
Make sure that your devices meet the requirements for using AirPlay. To use Siri to play and control video from your iPhone, iPad, or iPod touch, add your Apple TV or AirPlay 2-compatible smart TV to the Home app and assign it to a room.
Stream video from your iPhone, iPad, or iPod touch
- Connect your device to the same Wi-Fi network as your Apple TV or AirPlay 2-compatible smart TV.
- Find the video that you want to stream.
- Tap . In some third-party apps, you might need to tap a different icon first.* In the Photos app, tap , then tap .
- Choose your Apple TV or AirPlay 2-compatible smart TV. Need help?
To stop streaming, tap in the app that you're streaming from, then tap your iPhone, iPad, or iPod touch from the list.
*Some video apps might not support AirPlay. If you can’t use AirPlay with a video app, check the App Store for tvOS to see if that app is available on Apple TV.
If video automatically streams to an AirPlay device
Your device might automatically stream video to the Apple TV or AirPlay 2-compatible smart TV that you frequently use. If you open a video app and see in the upper-left corner, then an AirPlay device is already selected.

To use AirPlay with a different device, tap, then tap another device, or tap 'iPhone' to stop streaming with AirPlay.
Stream video from your Mac
- Connect your Mac to the same Wi-Fi network as your Apple TV or AirPlay 2-compatible smart TV.
- On your Mac, open the app or website that you want to stream video from.
- In the video playback controls, click .
- Select your Apple TV or smart TV. Need help?
To stop streaming video, click in the video playback controls, then choose Turn Off AirPlay.
Mirror your iPhone, iPad, or iPod touch
Use Screen Mirroring to see the entire screen of your iPhone, iPad, or iPod touch on your Apple TV or AirPlay 2-compatible smart TV.
- Connect your iPhone, iPad, or iPod touch to the same Wi-Fi network as your Apple TV or AirPlay 2-compatible smart TV.
- Open Control Center:
- On iPhone X or later or iPad with iPadOS 13 or later: Swipe down from the upper-right corner of the screen.
- On iPhone 8 or earlier or iOS 11 or earlier: Swipe up from the bottom edge of the screen.
- Tap Screen Mirroring.
- Select your Apple TV or AirPlay 2-compatible smart TV from the list. Need help?
- If an AirPlay passcode appears on your TV screen, enter the passcode on your iOS or iPadOS device.
Your TV uses your iOS or iPadOS device's screen orientation and aspect ratio. To fill your TV screen with the mirrored device screen, change your TV's aspect ratio or zoom settings.
To stop mirroring your iOS or iPadOS device, open Control Center, tap Screen Mirroring, then tap Stop Mirroring. Or press the Menu button on your Apple TV Remote.
Mirror or extend your Mac display
With Apple TV or an AirPlay 2-compatible smart TV, you can mirror the entire display of your Mac to your TV or use your TV as a separate display.
- Connect your Mac to the same Wi-Fi network as your Apple TV or AirPlay 2-compatible smart TV.
- On your Mac, click in the menu bar at the top of your screen. If you don't see , go to Apple menu > System Preferences > Displays, then select 'Show mirroring options in the menu bar when available.'
- Choose your Apple TV or AirPlay 2-compatible smart TV. Need help?
- If an AirPlay passcode appears on your TV screen, enter the passcode on your Mac.
Change settings or stop mirroring
To change the size of your desktop mirrored on your TV, click in the menu bar. Then select Mirror Built-in Display to match the size of your desktop or Mirror Apple TV to match the size of your TV.
AirPlay also lets you use your TV as a separate display for your Mac. Just click in the menu bar, then select Use As Separate Display.
To stop mirroring or using your TV as a separate display, click in the menu bar, then choose Turn AirPlay Off. Or press the Menu button on your Apple TV Remote.
Learn more about mirroring or extending the display of your Mac.
Do more with AirPlay

- Use Siri on your iPhone, iPad, or iPod touch to play movies and TV shows, and control playback on your Apple TV or AirPlay 2-compatible smart TV.
- Use AirPlay to stream music, podcasts, and more to your Apple TV, HomePod, or other AirPlay-compatible speakers.
- Add your AirPlay 2-compatible speakers and smart TVs to the Home app.
- Learn what to do if you can't stream content or mirror your device's screen with AirPlay.
Having issues with your Sky Go television app? You’re not the only one! Many Sky Go users are reporting the problem that their app is not working properly. Some users see an error tells them what happened, but for many their program just stop working.
This is very frustrating! You can’t watch your programs because of these issues. But don’t worry. It can be fixed…
Fixes to try
The following are a few methods that have helped many Sky Go users. You may not have to try them all; just work your way down the list until you find the one that works for you.
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Method 1: Close the Cisco VideoGuard Monitor process
Your Sky Go app may stop working because there’re issues with the Cisco VideoGuard Monitor process running in the background. You should try closing the process and see if this helps you fix your issue.
a) If you are on Windows:
- Press the Ctrl, Shift and Esc keys on your keyboard at the same time to open Task Manager.
- Right click the CiscoVideoGuardMonitor process and click End task/End Process.
b)If you’re using a Mac computer:
- On your desktop, click Go, then click Utilities.
- Double click Activity Monitor.
- Click CiscoVideoGuardMonitor, then click the quit button.
Now check to see if your Sky Go app is working properly. Hopefully it is. But if not, you may need to try other fixes listed below.
Method 2: Temporarily disable your firewall
It is also possible that your Sky Go issue results from your firewall itself. To see if that’s the problem for you, temporarily disable your firewall and check if the problem persists. (Consult the documentation of your security software for instructions on disabling it.)
If this resolves your problem, contact the vendor of your security software and ask them for advice, or install a different security solution.
*IMPORTANT: Be extra careful about what sites you visit, what emails you open and what files you download when your antivirus or firewall is disabled.
Method 3: Completely reinstall your Sky Go app
When the fixes about can’t help you fix your Sky Go issue, you should reinstall this app to see if this works for you. To reinstall the app, you should uninstall the program and delete the remaining folders as well. Here’s how you can do it.
a) If you’re using Windows
- Press the Windows logo key and R on your keyboard at the same time. Then type “control” and press Enter to open Control Panel.
- Under View by, click Large icons.
- Click Programs and Features.
- Right click Cisco VideoGuard Player and click Uninstall. Then follow the on-screen instructions to uninstall this program.
- Right click Sky Go and click Uninstall. Then follow the on-screen instructions to uninstall this program.
- Press the Windows logo key and R on your keyboard at the same time. Then type “appdata” and press Enter to open the AppData folder.
- Go to Local > Cisco and delete the VideoGuard folder.
- Go back to the AppData folder. Then go to LocalLow > Cisco and delete the VideoGuard folder.
- Go back to the AppData folder. Then go to Roaming and delete the Sky and Sky Go folders.
- Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.
b) If you’re on Mac

- On your desktop, click Go and click Applications.
Remove the Sky Go app.
- Go back to your desktop, then click Go and click Go to Folder.
- Type “~/library” and click Go.
- Go to Cisco, then remove the VideoGuardPlayer folder.
- Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.
Sky Go Mac Airplay Free
Hopefully, one of these fixes works for you! If you have any questions, leave us a comment below.
Apple Airplay App
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